Frequently Asked Questions
Everything you need to know about your Gioseppo shopping experience.
How long does shipping take and what are the costs?
Standard shipping typically takes 3-5 business days. We offer free shipping on all orders over $75. For orders below this amount, a flat rate fee will be calculated at checkout based on your location.
What is your return policy?
We offer a 30-day return window from the date of delivery. Items must be unworn, in their original packaging, and with all tags attached. Returns are processed within 7-10 business days of receiving the package.
How do I know which size to choose?
Our footwear and apparel generally follow standard European sizing. We recommend checking our detailed Size Guide located on each product page to find your perfect fit based on centimeter measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and Apple Pay. We also offer 'Buy Now, Pay Later' options through Klarna in select regions.
Are Gioseppo products sustainably made?
Yes, many of our products belong to our 'Have a Nice World' collection, which utilizes recycled materials, sustainable leathers, and eco-friendly manufacturing processes to reduce our environmental footprint.
Can I track my order once it has been placed?
Absolutely. Once your order is dispatched, you will receive an email confirmation containing a tracking number and a link to the courier's website to monitor your delivery in real-time.